Skin Diagnosis

Do you confirm that:

You understand that it is in your best interests to answer all questions in full, providing accurate and honest information.
You are using this service yourself, of your own free will and any advice or medicine is for your personal use only.
You have capacity to understand all about the condition and medication information we have provided in advance and that you give fully informed consent to the treatment option provided in your best interests.

What was your assigned sex at birth?
This online consultation depends on knowing your assigned sex at birth, not your gender identity. We need to know this information so we can ask relevant clinical questions and recommend suitable treatments.

What is your date of birth?

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Are there any diagnoses you are concerned about?

Have you consulted a clinician about your symptoms?

Please upload 2-3 photos of the skin condition.

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Which areas of your body are predominately affected?

Does the skin condition affect your body symmetrically - for example, both arms or legs?

Does the skin condition affect any of these body parts?

What colour predominately describes the affected skin?

Which features best describe your skin condition?

Is the area growing in terms of height or width?

Please describe the borders of the skin condition.

Please select the features that describe the affected skin.

Do you have any non-skin-related symptoms, such as joint or muscle pain, dry mouth, irritated eyes, or genital symptoms?

Are any of the following features present or true?

A high temperature or a fever
Feeling hot and cold or clammy
Chills and shivering
Extending redness of the area
Painful underlying joints or pain on movement of the area
A rash that doesn't fade when pressed
Difficulties breathing, breathlessness or breathing very fast
Feeling sleeping or confused
A fast heartbeat

How long have you had this skin condition?

Are there any specific triggers or relievers for your symptoms (e.g., stress, sunlight, chemicals)?

Have you used any treatments for your symptoms, either currently or in the past?

Please provide the following details about the treatment(s):

The name(s) of the treatment(s)
When you last used them

Is there a specific reason you stopped or wish to change the treatment (e.g., side effects or lack of effectiveness)?

Are you currently pregnant, breastfeeding, or planning to conceive?

Do you have any allergies?

It is important we learn about your past medical history.
Have you been diagnosed with or currently being investigated for a medical condition? For example;

Significant conditions such as diabetes, high blood pressure, stroke, blood clots, raised cholesterol, cancers or immune system problems
Kidney or liver problems
Mental health disorders
Any planned or previous major surgery

Do you take any medicines including prescription, over-the-counter or recreational drugs?

Are there any conditions that run in your family (e.g., cancers, blood clots, or cardiovascular disease)?

Is there any other information you wish to share that you feel is relevant?

Do you confirm that:

If your condition requires urgent medical attention, you will follow our advice on seeking help and contact us immediately with any questions.
You agree that we may contact you if your condition needs urgent medical attention, to check on your well-being and ensure you have received appropriate follow-up.
You understand that a diagnosis cannot be guaranteed, although the doctor will make every effort to provide one and offer suitable management advice.
If our clinicians provide a suspected diagnosis, you will arrange a physical review with your GP or a dermatologist for confirmation.

You have completed your skin consultation.

What happens next?

Our medical experts will carefully review your consultation and diagnose your skin condition within one working day.

We’ll notify you by email and SMS when your diagnosis is ready. Our medical expert will suggest the best treatment for you, and you can order your medication with next-day delivery. Note: diagnosis fee doesn’t include medication.

We will also provide a referral letter for a specialist if you require further care.