- Private & confidential service
- Genuine medication
- All-inclusive service - No hidden fees
- Next day delivery
- Delivery and Returns Information
Delivery Information
Everything about delivery options, tracking and packaging
On HealthExpress we offer the delivery with Royal Mail or UPS to guarantee a fast and efficient delivery service. You can find detailed information on all shipping options below.
| Type | Delivery Partner | Fees | Details | Tracked | Signed |
|---|---|---|---|---|---|
| Next Day Delivery | Royal Mail | Free | Available for most UK addresses. | ||
| Nominated Day Delivery | Royal Mail | Free | Choose the most convenient day for delivery. |
Note: We cannot deliver to Northern Ireland or the Channel Islands.
Your order will be dispatched if it is approved based on your medical history and the doctor has no further questions. So, provide as many details about your medical history as possible to ensure the doctor can make a decision about treatment.
Next-day delivery is available for orders approved Monday-Friday before 16:30. Orders approved after this cut-off time will be dispatched the next working day. Orders placed after the cut-off on Friday will be processed and dispatched on Monday and then delivered on Tuesday. This excludes bank holidays.
Once your order has been dispatched, we will send you an email with all tracking information. Please enter the parcel code below to track your order:
Each order is carefully packaged to protect the product as well as your privacy. Medications are dispatched in a safe box placed inside a standard courier envelope with no mention of the brand HealthExpress or the parcel's contents.
You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication, even unopened boxes, so we are not able to offer refunds once your treatment has been dispatched. However, should you be unable to arrange for your medication to be redelivered, the pharmacy can send your medication to a new address, provided this happens within a 30-day window.
For further details, we refer you to our Refund Policy.
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